Below are the default reconciliation reason codes you can use when modifying your bookings. Please view these descriptions to ensure you are using the correct reconciliation reason code and updating any amounts if necessary.
Arrival Date Changed
When using this code, you will be prompted to enter new dates. The revenue will default to the original revenue amount, but you may make adjustments. Based on the check-out date, the commission may be applied to a new invoice. This modification will be noted on the Bookings Report and will have an asterisk with a footnote indicating that the specific conversion had a date change.
Cancellation
Customer has cancelled the booking. New revenue amount will automatically update to 0.
Extended Stay
Customer stayed at the hotel for a longer period than shown on the check-out date. Please make sure the revenue amount is reflected correctly.
Shortened Stay
Customer stayed at the hotel for a shorter period than shown on the check-out date. Please make sure the revenue amount is reflected correctly.
No Show
Customer did not stay at the hotel, but did not cancel. New revenue amount will automatically update to 0.
Room Change
Customer has selected a new room at the hotel. Please ensure that the revenue amounts are reflected correctly.