If you have forgotten your password or need to change it for any reason, click one of the options below to learn more:
- Tips for creating your password
- I forgot my password
- I want to change my password
- I'm having trouble and need help
Tips for creating your password
- Don't use the word “password”
- Avoid sequential numbers or letters like 1234 or abcd
- Leave out personal information like your name or birthday
- Include a mix of uppercase letters, lowercase letter, special characters, and numbers
- The longer you can make your password, the better
- It's a good idea to use different passwords for different services
How to reset your password
Can’t remember your password? No problem. Use our Forgot Password tool to reset it. Once you enter the email address associated with your Sojern account, we will send you a password reset email.
Please keep in mind:
- If you don't see the email in your inbox, double check your junk/spam folders
- The password reset link expires after 1 hour, so we recommend resetting your password as soon as you receive the email
How to change your password
If you know your current password but want to change it, follow these steps:
- Visit your Account page and log in when prompted
- Select User Profile in the top right hand corner and then select Change Password
- Enter your Current Password once more, then come up with your New Password and confirm it.
- Click Save to complete the process
Having trouble?
If you’re not receiving the password reset email, our system may have a different email address associated with your Sojern account.
If you are running into any technical issues, please contact your Customer Success Manager, and they will work with the Sojern Tech Support team to resolve any issues.